Question 1

How do I make a reservation?

Accepted Answer

You can book directly with us (complete our website enquiry form, call / email us, or book online via NightsBridge), or you can book via Booking.com, Lekkeslaap and several other booking channels.

Question 2

Is it cheaper to book directly?

Accepted Answer

Yes! Booking directly with us (by completing our website form, calling / emailing us or booking via NightsBridge) often offers better rates and more flexibility with special requests.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking at least 2 weeks in advance, especially for reservations during UP graduation periods, sports events, concerts and peak tourist seasons (e.g. October-November for jacarandas).

Question 4

Can I modify or cancel my booking?

Accepted Answer

Yes, but modification and cancellation policies vary by booking channel. Contact us directly for the most flexible options.

Question 5

Do you offer group booking discounts?

Accepted Answer

Yes! We offer special rates for sports teams, tour groups and extended stays. Contact us for a personalised quote.

Question 6

What are your check-in and checkout times?

Accepted Answer

Check-in is from 14:00 (2 PM) onwards and check out is at 10:00 (10 AM).

Question 7

Can I check-in early or check out late?

Accepted Answer

Subject to availability, we can accommodate early check-in or late check out. Please request this when booking or contact us in advance.

Question 8

What if I arrive outside reception hours?

Accepted Answer

This is not a problem at all, but please notify us in advance if you'll be arriving after 18:00 (6 PM).

Question 9

What do I need to bring with me for check-in?

Accepted Answer

Please bring a valid ID, passport or driver’s licence. If your account with us hasn’t been settled in full, please also ensure you have a payment method on hand (credit card or banking App) - we have a “full payment on arrival” policy.

Question 10

Do all rooms have air conditioning?

Accepted Answer

All 3-Star Accommodation rooms have air conditioning. All Budget Accommodation rooms have fans. All rooms have heating for winter and extra blankets throughout the year.

Question 11

Is Wi-Fi included?

Accepted Answer

Yes! Free unlimited fibre Wi-Fi is available throughout the property.

Question 12

Do rooms have a TV?

Accepted Answer

Yes, all units have flat-screen TVs with OpenView decoders (free-to-air channels).

Question 13

Can I cook in my room?

Accepted Answer

Not necessarily. Most of our three-star units only have light self-catering facilities (a tea/coffee station, fridge & microwave), but Guinea Fowl’s Nest & Kalahari have kitchenettes (with a sink, an induction plate and some cookware) and Angela’s Cottage has a full kitchen. Budget units have a tea/coffee station, some have a fridge & microwave and all the units have access to a fully equipped communal kitchen.

Question 14

Do you have family rooms?

Accepted Answer

Yes! We have 3 family units that sleep up to 4 people.

Question 15

Are rooms serviced daily?

Accepted Answer

All rooms receive daily housekeeping.

Question 16

Do you have wheelchair-accessible rooms?

Accepted Answer

Some units have wheelchair-friendly features. Please contact us to discuss specific accessibility needs.

Question 17

Is breakfast included?

Accepted Answer

Breakfast is optional and at an additional charge. You can request a Room Only or Bed & Breakfast booking.

Question 18

What time is breakfast served?

Accepted Answer

Breakfast is usually served from 07:00 to 09:00 in our central dining area. Please enquire in advance if you need an earlier or later breakfast.

Question 19

What's included in breakfast?

Accepted Answer

Coffee, tea, juice, cereals, yoghurt, fruits, baked goods, bacon or sausage, eggs (prepared to your preference) with bread or toast.

Question 20

Can you accommodate dietary requirements?

Accepted Answer

Yes! Please inform us of any dietary restrictions, allergies, or preferences when booking a breakfast.

Question 21

Are there restaurants nearby?

Accepted Answer

Yes! Hatfield has numerous restaurants, cafes and takeaway options within walking distance.

Question 22

Can I get meals / food delivered?

Accepted Answer

Yes! Checkers Sixty60, PnPay ASAP, Woolworths Dash, Mr Delivery, Uber Eats and more will all deliver:

3-Star Accommodation: list the address as 1252 Arcadia Street, Hatfield (pedestrian gate)
Budget Accommodation: list the address as 1251 Glyn Street, Hatfield (pedestrian gate)

Question 23

What payment methods do you accept?

Accepted Answer

We accept EFT/bank transfers and all major credit cards.

Question 24

When do I need to pay?

Accepted Answer

Direct bookings require a 50% deposit to secure your booking, with balance due on check-in.

Question 25

Do you charge a deposit?

Accepted Answer

Yes, we require a 50% deposit to secure your booking.

Question 26

Do you offer discounts for extended stays?

Accepted Answer

We do offer discounted rates for extended stays - please contact us for details.

Question 27

Is parking available?

Accepted Answer

Yes! Free secure on-site parking is included for all guests.

Question 28

How far is it to the University of Pretoria?

Accepted Answer

UP Hatfield Campus is 1.7km away

Question 29

Is there public transport nearby?

Accepted Answer

Yes! Hatfield Gautrain Station is a 5-minute walk (300-500m). Buses and taxis are also available nearby.

Question 30

How do I get from the airport to you / from you to the airport?

Accepted Answer

Options include: Gautrain (40 mins to/from Hatfield Station), Uber/taxi (35-40 mins), or a reliable shuttle service (which we can arrange for you - please enquire when booking).

Question 31

Do you have a swimming pool?

Accepted Answer

All 3-Star Accommodation units have access to our outdoor swimming pool from 08:00-20:00 (8 AM - 8 PM).

Question 32

Can I do laundry?

Accepted Answer

Laundry service (at an additional fee) is only available on request & only when we are quiet - otherwise we will refer you to our trusted local laundry service.

Question 33

Is there a curfew?

Accepted Answer

No curfew, but we ask guests to be considerate of others when entering/leaving late at night.

Question 34

Can you store my luggage?

Accepted Answer

Yes, we offer free secure luggage storage for early arrivals or after check out.

Question 35

Do you have backup power?

Accepted Answer

Yes! We have solar backup power to ensure lights and Wi-Fi stay on during power outages.

Question 36

Is the property safe?

Accepted Answer

We have 24-hour security, CCTV, security fencing and a night watchman.

Question 37

What is your cancellation policy?

Accepted Answer

Cancellation policies vary per booking channel. Direct bookings typically allow free cancellation up to 3 days before arrival. Contact us for specific terms.

Question 38

Do you allow pets?

Accepted Answer

Unfortunately, we cannot accommodate any pets on the premises.

Question 39

Is smoking (of cigarettes or weed) allowed?

Accepted Answer

All rooms are non-smoking. Smoking of cigarettes is only permitted in designated outdoor areas. No smoking of weed is allowed inside or outside the perimeters of the property - since it’s a shared space, we have to be respectful of the comfort of all guests and also remain aligned with legal regulations.

Question 40

Can I bring visitors to my room?

Accepted Answer

For security reasons, only registered guests are allowed in rooms and on the property.

Question 41

What are your noise policies?

Accepted Answer

We maintain a quiet environment. Please respect other guests at all times and keep noise to a minimum, especially between the hours of 22:00-07:00 (10 PM - 7 AM), which are our Quiet Hours.

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Everything you need to know about staying with us